Return Policy

Overview

We want you to be completely satisfied with your purchase. This return policy outlines the terms and conditions for returns, exchanges, and refunds.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it
  • The item must be in the original packaging
  • You must have the original receipt or proof of purchase
  • The return must be initiated within 30 days of the purchase date

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

  • Custom-made or personalized items
  • Items that have been used or damaged by the customer
  • Digital products or downloadable content
  • Items purchased on sale or clearance (unless defective)

Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@caremmspecial.cv or call +1 (201) 887-8741 to request a return authorization
  2. Provide your order number and reason for return
  3. Once approved, you will receive return instructions and a return authorization number
  4. Package the item securely in its original packaging
  5. Include the return authorization number with your package
  6. Ship the item to the address provided in your return instructions

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-14 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

Late or Missing Refunds

If you haven't received a refund yet, please check the following:

  • Check your bank account again
  • Contact your credit card company, as it may take some time before your refund is officially posted
  • Contact your bank, as there is often some processing time before a refund is posted
  • If you've done all of this and you still have not received your refund, please contact us

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the damage when contacting us.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

If you have questions about returns or need assistance with a return, please contact us:

  • Email: info@caremmspecial.cv
  • Phone: +1 (201) 887-8741
  • Address: 225 W 10th St, New York, NY 10011, USA